Refund policy
Return & Refund Policy
Thank you for shopping with DashTrove We want you to be satisfied with your purchase. This policy explains how returns and refunds work.
Returns
You have the right to return most items within 14 days of receiving your order, in accordance with spain consumer protection laws.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be in the original packaging.
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Proof of purchase (receipt or order confirmation) is required.
Certain items may be non-returnable, including:
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Personal care products
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Perishable goods
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Custom or personalised items
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Gift cards
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Downloadable products
To start a return, contact us at dastrovecontact@gmail.com.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within [5–10 BUSINESS DAYS].
Original shipping costs may not be refundable unless the item is faulty or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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The wrong item was delivered
We recommend using a tracked shipping service, as DasTrove cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at dashtrove@gmail.com with:
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Your order number
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Photos of the item
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A description of the issue
We will resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled within 20 minutes of purchase. After this time, the order may already be processed and shipped.
To request a cancellation, email (dastrovecontact@gmail.com) immediately.
Contact Information
If you have any questions about returns or refunds, contact us:
DashTrove
Email: dastrovecontact.com