Terms of service

 

Terms of Service

 

 


Welcome to DashTrove(“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store.


By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

 

 

 

1. Account Terms

 

 

  1. You must be at least 18 years old or using the website under the supervision of a parent or legal guardian.

  2. You agree to provide accurate, current, and complete information when creating an account or placing an order.

  3. You are responsible for maintaining the confidentiality of your account credentials.

  4. We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

 

 

 

 

2. Pricing and Payment

 

 

  1. All prices are displayed in Euros (€) unless otherwise stated.

  2. Prices include VAT where applicable under Spanish law.

  3. We reserve the right to change prices at any time prior to order confirmation.

  4. Payment must be made in full at the time of purchase.

  5. We accept payment via secure third-party payment providers.

  6. We are not responsible for additional fees charged by banks or payment providers.

 

 

 

 

3. Product Descriptions

 

 

  1. We aim to ensure that product descriptions, images, and prices are accurate.

  2. However, we do not guarantee that all information is error-free or complete.

  3. Product colours may vary depending on your device screen.

  4. If a product is defective or not as described, your rights are governed by applicable Spanish consumer protection laws.

 

 

 

 

4. Order Acceptance

 

 

  1. Placing an order constitutes an offer to purchase.

  2. An order is only considered accepted once you receive a confirmation email stating that your order has been dispatched.

  3. We reserve the right to refuse or cancel any order due to:

     

    • Product unavailability

    • Pricing errors

    • Suspected fraudulent activity

     

  4. If an order is cancelled after payment, a full refund will be issued.

 

 

 

 

5. Shipping and Delivery

 

 

  1. Orders are processed within 5-12 days

  2. Delivery timeframes are estimates and may vary depending on location and courier services.

  3. We are not responsible for delays caused by third-party carriers, customs procedures, or events beyond our control.

  4. Risk of loss passes to you upon delivery of the goods.

 

 

 

 

6. Returns and Refunds

 

 

  1. Under EU and Spanish law, you have the right to withdraw from your purchase within 14 days of receiving your order.

  2. To exercise your right of withdrawal, contact us at dastrovecontact@gmail.com

  3. Returned items must be unused and in original condition.

  4. Refunds will be processed within 14 days after we receive the returned goods.

  5. Certain items may be excluded from returns, including:

     

    • Personalised products

    • Perishable goods

    • Sealed hygiene items once opened

     

 


For full details, please refer to our separate Returns Policy.

 

 

 

7. Prohibited Uses

 


You agree not to use the website:

 

  • For unlawful purposes

  • To violate any Spanish, EU, or international laws

  • To infringe intellectual property rights

  • To transmit malicious software

  • To engage in fraudulent or abusive conduct

 


We reserve the right to terminate access for violations.

 

 

 

8. Limitation of Liability

 

 

  1. Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

  2. To the maximum extent permitted by law, DashTroveshall not be liable for:

     

    • Indirect or consequential losses

    • Loss of profit or business opportunities

    • Delays outside our reasonable control

     

  3. Our total liability for any claim relating to a product shall not exceed the purchase price of that product.

 

 

 

 

9. Governing Law

 


These Terms shall be governed by and interpreted in accordance with the laws of Spain.


Any disputes shall be subject to the jurisdiction of the courts of Spain.

 

 

 

10. Contact Information

 


If you have any questions about these Terms, please contact us:


DashTrove

Email: dastrovecontact@gmail.com